Hospitality, Tourism and Events

This theory and practical workshop based course starts with the growing and roasting of the beans and leads you through the process of extracting the perfect espresso and making the complete menu of espresso drinks.

You will learn, understand and put into practice the basics of espresso coffee. Also included is coffee cultivation and processing, roasting and blending, different coffee styles, coffee bean storage, grinder setting, adjustment and milk texturing and espresso machine cleaning.

On successful completion of this course, students will receive a statement of attainment for the following nationally accredited units.

•     SITXFSA001 Use Hygienic Practices for Food Safety
•     SITHFAB005 Prepare and Serve Espresso Coffee

Learn all you need to know to start brewing your own great beers in this one-day short course delivered by an industry professional.
This course will provide you with the basic tools of full grain brewing to allow you to brew a fantastic beer. It will explain the equipment you need, discuss the ingredients required, and provide hands-on practice and some smart tips!
It gives you an excellent start to becoming a great home brewer.

Fastrack your entry in the exciting hospitality industry with the Cafe Hospitality skillset course. The 5-day program will give you training in making expresso coffee (barista), customer service, food safety, making and preparing sandwiches.

The course also has a Job Connect focus, where participants will be supported to develop their resume and meet with local hospitality employers to discuss potential job opportunities at the end of the program.

On successful completion of this course, students will receive a statement of attainment for the following nationally accredited units.

SITHFAB005 - Prepare and serve espresso coffee
SITXCCS006 - Provide service to customers
SITHCCC003 - Prepare and present sandwiches
SITXFSA001 - Use hygienic practices for food safety

When you complete this course you will be ready for a career in commercial cookery. You will have the skills and knowledge to plan, organise, prepare and cook food in a commercial kitchen environment. You will learn about effective communication, occupational health and safety procedures and workplace hygiene.

You will also learn skills to produce quality foods, plan menus, prepare food according to dietary or cultural needs, control costs, work as part of a team, and serve a range of meals in a professional manner. You will practice the skills you have learned in a simulated work environment or at an appropriate hospitality establishment.

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.

You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.

Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.

In this accredited course you will gain hands on practical experience in preparing food and beverages including a comprehensive introduction to the kitchen, bar, and front of house work areas. You will gain experience in making and serving coffee and sandwiches, serving customers and handling customer complaints as well as the ins and outs of opening and closing a venue. Upon completion of the course you will have gained the practical skills to enter and work in a local café, restaurant or bar.

The course will cover the following:

• COVID-19 and industry hygiene practices
• Workplace health and safety
• How to prepare and serve espresso coffees such as: flat white, latte, cappuccino, long black (to name a few) (this course includes your Barista certificate)
• How to perform opening and closing café duties
• Customer service and problem solving
• How to carry three plates and a tray of drinks
• How to maximise efficiency at work 
• How to sell and serve alcohol responsibly (this course includes your Responsible service of alcohol certificate)
• Workplace etiquette

In this accredited course you will gain hands on practical experience in preparing food and beverages including a comprehensive introduction to the kitchen, bar, and front of housework areas. You will gain experience in making and serving coffee and sandwiches, serving customers and handling customer complaints as well as the ins and outs of opening and closing a venue. Upon completion of this course you will have gained the practical skills to enter and work in a local café, restaurant or bar. This course is supported by Tourism Western Australia.

The course will cover the following:

• COVID-19 and industry hygiene practices
• Workplace health and safety
• How to prepare and serve espresso coffees such as: flat white, latte, cappuccino, long black (to name a few) (this course includes your Barista certificate)
• How to perform opening and closing café duties
• Customer service and problem solving
• How to carry three plates and a tray of drinks
• How to maximise efficiency at work 
• How to sell and serve alcohol responsibly (this course includes your Responsible service of alcohol certificate)
• Workplace etiquette

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Job roles involve mainly routine and repetitive tasks using practical skills and basic industry knowledge, working under direct supervision.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

When you complete this course, you will be ready for a career in hospitality. You will gain skills and knowledge in customer service, effective teamwork, hygiene and food safety. Depending on your choice of elective units, you will also learn about accommodation services, commercial cookery and catering, food and beverage, gaming and tourism sales and operations.

Do you like to work in restaurants?  If you’re a “people person” with a natural flair for dealing with customers and enjoy  working in busy restaurants or cafés, tropical resorts, bars, nightclubs, hotels or even on an airliner or cruise ship, then a course in hospitality may be ideal for you. 

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

When you complete this course, you will be ready for a career in hospitality. You will have the skills and knowledge to use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members, working independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

When you complete this course, you will be ready for a career in hospitality management. You will have the skills and knowledge to use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations.

You will be able to operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.

You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.

On successful completion of this course, students will receive a statement of attainment.

In the Introduction to Commercial Cookery skill set you will learn how to prepare and present simple dishes, how to use a range of food preparation equipment and about food safety. Gain real hands on industry experience with work experience in a real commercial kitchen.

• Use food preparation and equipment
• Prepare and present simple dishes
• Clean kitchen premises and equipment
• Use hygienic practices for food safety
• Participate in safe work practices

On successful completion of this course, students will receive a statement of attainment for the following units

• SITXFSA001 Use hygiene practices for food safety
• SITXWHS001 Participate in safe work practices
• SITHKOP001 Clean kitchen premises and equipment
• SITHCCC001 Use food preparation equipment
• SITHCCC002 Prepare and present simple dishes
• WP097 Pre- apprenticeship work placement coordination 2

This qualification will provide you with the skills and knowledge to undertake a range of kitchen functions in a restaurants, hotels, catering operations, clubs, pubs, cafes, cafeterias and coffee shops.

You will learn to prepare and serve foods and beverages, prepare and produce appetisers, salads, vegetable, fruit, egg and farinaceous dishes. You will learn about workplace cleanliness, safe food handling practices and hospitality information usage.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

This qualification reflects the role of individuals working in kitchens who use a defined and limited range of food preparation and cookery skills to prepare food and menu items. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

When you complete this course, you will be ready for a career as a pastry chef.  You will have the skills and knowledge of kitchen operations to produce patisserie products. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in various organisations where patisserie products are prepared and served, including patisseries, restaurants, hotels, catering operations, clubs, pubs, cafés and coffee shops.

It is a legal requirement to hold your Responsible Service of Alcohol certificate if you wish to work in a licensed venue and you are selling or serving alcohol. You must be 18 to sell or serve alcohol.
This short course will give you the skills and the ability to engage in the sale or service of alcohol responsibly.

On successful completion of this course, students will receive a statement of attainment for the following unit:
SITHFAB002 Provide responsible service of alcohol

You will have the skills and knowledge to be a member of the Frontline Retail Team, who have a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

When you complete this course you will be ready to enter a career working in the tourism and travel industry sectors.
You will have the skills and knowledge to work effectively with a diverse range of employers including tourist attractions, tour operators, tour guiding, companies, event operators, retail travel agencies, wineries, tour wholesalers, visitor information centres, natural, cultural and heritage sites, caravan park operations and a wide range of small tourism businesses.
 

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

This qualification will provide you with the skills and knowledge to be competent in a range of tourism sales, operational and tour delivery skills.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.